This Privacy Policy describes how PrivateJet.com ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you use our services, including our website at https://privatejet.com/, our AI-powered chat assistant, and our integrations with third-party AI platforms (collectively, the "Services").
By using our Services you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Services.
We collect information you voluntarily provide when you express interest in our Services or contact us. This includes:
Sensitive information. We do not process sensitive personal information.
We automatically collect certain device and usage information when you access our Services:
flight_search_id used internally to associate your search
parameters with pricing results and to build redirect URLs to our website. This identifier
is not linked to your personal identity and is not included in data returned to AI platformsWhen you interact with our Services through third-party AI platforms (see Section 4), those platforms may transmit your query text to us. We do not receive your platform account details, login credentials, or payment information from these platforms.
We process your information for the following purposes:
If you are located in the European Economic Area, United Kingdom, or Switzerland, we process your personal data based on:
If you are located in Canada, we may process your information with your express or implied consent. In limited circumstances, we may process information without consent where permitted by law — for example, fraud investigation, breach of agreement, compliance with a subpoena or court order, or collection of a debt owed to us.
Our Services are accessible through multiple channels. The following third parties may process data in connection with your use of our Services:
| Provider | Service | Data Shared | Purpose |
|---|---|---|---|
| OpenAI (OpenAI, L.L.C.) | ChatGPT — AI chat platform | Your query text is processed through OpenAI's platform before reaching our Services | Enables you to interact with our flight search tools within ChatGPT |
| Anthropic (Anthropic, PBC) | Claude — AI assistant | Your query text is processed through Anthropic's platform; also powers our website chat assistant | Provides AI-powered responses on our website and via Claude.ai integration |
| Google Cloud | Speech-to-Text (Chirp 3), Text-to-Speech (Gemini 2.5 Flash TTS, Chirp3-HD) | Voice audio data — website only, not used in third-party AI platform integrations (ChatGPT, Claude.ai) | Enables voice-based interaction with our website chat assistant |
Your input, output, and personal information will be shared with and processed by these AI service providers to provide the Services. All personal information processed using our AI-powered features is handled in line with this Privacy Policy and our agreements with these third parties.
| Provider | Service | Data Shared | Purpose |
|---|---|---|---|
| Salesforce (Salesforce, Inc.) | Customer Relationship Management (CRM) | Contact information, travel preferences, inquiry details | Managing booking inquiries, customer communications, and follow-up |
| Google Analytics | Website analytics | Anonymized usage data, device information | Understanding website traffic and usage patterns |
You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on. You can also opt out via Google Ads Settings.
The following providers support our AI-assisted search capabilities. They process query data (search terms, aircraft names) but do not receive your personal contact information:
We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
When you access our Services through AI platforms like ChatGPT or Claude.ai, communication occurs via the Model Context Protocol (MCP), an open standard for connecting AI assistants to external tools. Our Services operate across two domains:
Under this protocol:
https://mcp.privatejet.com/mcpmcp.privatejet.com to privatejet.com to complete your booking
inquiry — we do not collect payment or detailed personal information
within the AI platform
Session identifiers used within MCP are temporary, randomly generated, and automatically
expire. They are not linked to your personal identity and are used solely to maintain
conversation context within a single session. Internal identifiers such as
flight_search_id are used to associate search parameters with pricing
results and to build redirect URLs — they are stripped from all data returned to AI
platforms and are never exposed to end users.
We have not sold or shared personal information to third parties for a business or commercial purpose in the preceding twelve (12) months. We do not sell your personal information. We share data with the service providers listed in Section 4 solely to operate and improve our Services.
When data is no longer needed for its stated purpose, we delete or anonymize it. You may request earlier deletion by contacting us (see Section 12).
We use cookies and similar tracking technologies (such as web beacons and pixels) to gather information when you interact with our Services. Third parties and service providers may use their own tracking technologies to provide analytics and advertising about products and services tailored to your interests.
When you access our Services through third-party AI platforms (ChatGPT, Claude.ai), those platforms' own cookie policies apply — we do not set cookies within AI platform interfaces.
If you choose to remove or reject cookies, this could affect certain features or services of our website.
We implement industry-standard technical and organizational measures to protect your information, including:
No method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Our Services are operated from the United States. If you are accessing from outside the U.S., your information may be transferred to and processed in the United States or other countries where our service providers operate. We take appropriate safeguards (such as standard contractual clauses) to ensure your data is protected in accordance with this policy and applicable law.
Our Services are not directed to individuals under 18 years of age. We do not knowingly collect, solicit data from, or market to children under 18. If we learn that we have collected data from a child under 18, we will promptly delete it and deactivate any associated account. If you believe a child has provided us with personal information, please contact us.
Depending on your location, you may have certain rights regarding your personal information:
If you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Montana, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, or Virginia, you may have additional rights under applicable state privacy laws:
| Category | Collected | Examples |
|---|---|---|
| Identifiers | Yes | Name, email address, phone number, IP address |
| Customer records | Yes | Name, phone number, travel preferences |
| Commercial information | Yes | Booking inquiry details, flight search history |
| Internet/network activity | Yes | Browsing history, search queries, interaction data |
| Geolocation data | No | — |
| Audio/sensory information | Yes | Voice audio (only when using voice chat features) |
| Professional information | No | — |
| Education information | No | — |
| Inferences | No | — |
| Sensitive personal information | No | — |
To exercise any of your rights, contact us at charter@privatejet.com or submit a request through our contact form. We will need to verify your identity before processing your request. We will respond within the timeframe required by applicable law (typically 30–45 days).
Some browsers transmit "Do Not Track" (DNT) signals. There is currently no universal standard for how websites should respond to DNT signals. We do not currently respond to DNT signals, but we limit tracking to what is described in this policy.
We will honor your opt-out preferences if you enact the Global Privacy Control (GPC) opt-out signal on your browser.
We may update this Privacy Policy from time to time. The "Last Updated" date at the top reflects the most recent revision. We may notify you of material changes by prominently posting a notice on our website or by sending you a notification directly. Continued use of our Services after changes constitutes acceptance of the updated policy.
You may request to review, update, or delete the personal data we have collected from you by submitting a request through our contact form or by emailing us at charter@privatejet.com.
If you have questions about this Privacy Policy, your data, or wish to exercise your rights, contact us: